4/2/2023 0 Comments Crucial conversations bookI highly recommend both of these books and here are my favourite bits from the book: This was a follow on from another book called crucial conversations. Not be up able to have these conversations can have hugely deleterious effects on any organisation or even a household as well where people don’t have the ability to speak truth to power or to articulate what it is that is gnawing away deep deep inside of their minds. This book is essentially about the art of confronting other individuals in as safe a way as possible which allows individuals to articulate some of their challenging thoughts and messages they often want to convey to other colleagues or family members but are unable to do so for a variety of reasons. Second, they measured the impact of crucial confrontations improvements on organizational and team performance-the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship-and in fact, even strengthens it.Ĭrucial Confrontations borrows from twenty years of research involving two groups. She quickly remembers "how things work around here" and decides not to say anything.Įveryone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. A nurse worries about what to say to an abusive physician. Family members fret over how to tell granddad that he should no longer drive his car. An accountant wonders how to step up to a client who is violating the law. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Your boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it. ![]() An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Ĭrucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: Accountability suffers and new problems spring up. ![]() Or they do, but do a lousy job and create a whole new set of problems. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.īehind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |